Terms for VIP Support

Please read the following terms for VIP support and let me know if you have any questions

VIP Day Terms & Conditions

A VIP Day is a focused, time-based service designed to help you make meaningful progress on your website in a short amount of time. The following terms help ensure a smooth and productive experience for both of us.

What a VIP Day Includes

A VIP Day reserves one full (or half) business day of my time dedicated exclusively to your website updates. This may include things like:

  • Update of existing content, such as: copy, images, online form, product or service, navigation menu
  • Addition of new content to existing pages, such as: copy, images, online form, product or service
  • Update of styling, such as: colors, fonts, text size
  • Addition of new pages
  • Addition of new features or functionality
  • Installation and configuration of new plugins

Work is prioritized based on your list of requests and completed as time allows.

Time-Based Service

VIP Days are time-based, not task-based. While I’ll work efficiently and with intention, I cannot guarantee that every request on your list will be completed within the allotted time. If time runs out, remaining items can be scheduled for another full or half VIP Day.

What’s Not Included

VIP Days do not include:

  • Trouble-shooting or fixing technical issues, as these are taken care of via Priority Support.
  • New website builds or full redesigns, as these are considered a new web design project.

Client Preparation

To maintain your booking and make the most of your VIP Day, all required materials must be provided no later than 48 hours prior to the scheduled date, including:

  • A finalized task list — in priority order
  • Content, images, helpful instructions, etc.
  • Timely responses to any clarification questions
  • Exclusive access to the website to avoid: version conflicts among those working on the site, difficulty resolving any issues that might arise during VIP support, inconsistent design for visitors, and possible data corruption.

Delays in providing materials may reduce what can be completed during the VIP Day or may require rescheduling.

Communication

You agree to be available for the entirety of your VIP Day to ensure that you can respond quickly to any emails. Being available for questions or unexpected issues that come up help me to keep moving forward and make the most of your VIP Day.

Communication will take place via email during the hours of your full or half VIP Day.

Scheduling & Rescheduling

VIP Days are scheduled in advance and reserved exclusively for you.

  • Rescheduling requires at least 24 hours’ notice
  • Late cancellations or no-shows may result in forfeiting the VIP Day fee

Refunds

Because VIP Days involve reserving dedicated time, all sales are final once booked. No refunds are provided.

Results & Limitations

While I’ll always work carefully and professionally, I cannot guarantee specific outcomes, performance improvements, or results beyond the work completed during the VIP Day.

Agreement

By booking a VIP Day, you acknowledge that you have read, understood, and agree to these terms.