Website Care

Safeguard your site with a care plan that gives you peace of mind plus ongoing support for updates and enhancements.

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all website care plans include:

Fast, Reliable Hosting

Enjoy managed WordPress hosting with Lyrical Host, premium hosting that is ultra-secure, pre-optimized for speed and backed by an amazing support team. Includes an SSL certificate and optional email account.

Daily Security Scans

You can always rest assured that your site is secure, knowing that deep automated scans are being performed daily to detect any malware, viruses or malicious code on your site.

Malware Protection

Any malware detected on your site will be cleaned up immediately! Security measures include a strong firewall and an automatic, powerful captcha login protection system that keeps would-be hackers and bots out.

Off-Site Backups

Daily off-site backups ensure that a backup is always available when you need it most, even if your server goes down. And… backups are performed incrementally so they won’t load down your server and slow down your site.

WordPress Plugin Updates

WordPress core and plugin updates are made as soon as they’re available. Visual validation ensures your site is working properly and that any potential issues are resolved immediately.

Link Monitoring

Ensuring your links remain functional is essential for a seamless website browsing experience. Minimizing broken links can also potentially boost your website’s visibility and improve its ranking in search results.

Uptime & Performance Checks

Frequent checks of your site’s availability and page load performance help you provide a smooth user experience and increase visitor retention.

Free Access to Premium Plugins

Continue to enjoy all the features and functionalities from the premium plugins installed during your website build at no extra cost while under this website care plan.

Quick Tasks

Depending on your plan, you may submit 1 to 5 eligible quick tasks as needed each month. A quick task is an edit or update to your website that can be completed in 30 minutes or less.

Monthly Website Reports

Receive regular reports about what’s happening behind the scenes with your website: updates, backups, security, site uptime and performance, etc.

Care Plan Options

Shield Basic Care Plan

  • Includes everything listed above.
  • You may submit up to 1 quick task as needed each month.
  • Standard response time – I will respond to or begin work on quick tasks within 72 hours from the time of submission.
  • $75 per month — $95/month for ecommerce sites
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Shield Plus Care Plan

  • Includes everything listed above.
  • You may submit up to 3 quick tasks as needed each month.
  • Enhanced response time – I will respond to or begin work on quick tasks within 48 hours from the time of submission.
  • $125 per month — $145/month for ecommerce sites
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A 3-MONTH MINIMUM COMMITMENT IS REQUIRED (CHARGED MONTHLY).

Shield Deluxe Care Plan

  • Includes everything listed above.
  • You may submit up to 5 quick tasks as needed each month.
  • Priority response time – I will respond to or begin work on quick tasks within 24 hours from the time of submission.
  • $175 per month — $195/month for ecommerce sites
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Care Plan Options

Shield Deluxe

  • Includes everything listed above.
  • You may submit up to 5 quick tasks as needed each month.
  • Priority response time – I will respond to or begin work on quick tasks within 24 hours from the time of submission.
  • $175 per month — $195/month for ecommerce sites
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Shield Plus

  • Includes everything listed above.
  • You may submit up to 3 quick tasks as needed each month.
  • Enhanced response time – I will respond to or begin work on quick tasks within 48 hours from the time of submission.
  • $125 per month — $145/month for ecommerce sites
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Shield Basic

  • Includes everything listed above.
  • You may submit up to 1 quick task as needed each month.
  • Standard response time – I will respond to or begin work on quick tasks within 72 hours from the time of submission.
  • $75 per month — $95/month for ecommerce sites
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FAQ

To request support, go to kdexdesign.com:

  • Click on Client Support to access your Client Portal
  • Click on Support Requests
  • Click on New Request

An eligible quick task is a task (as defined below) that can be completed in 30 minutes or less:

  • Update of existing content, such as: copy, images, online form, product or service, navigation menu
  • Update of styling, such as: colors, fonts, text size
  • Addition of new content to existing pages, such as: copy, image, product or service
  • New page or new online forms not included
  • New features or functionality not included
  • Installation and configuration of new plugins not included

Yes, for support beyond your quick task allowance or outside your care plan, you may submit a Support Request and schedule VIP Support.

Unused time does not roll over to the next month. Please take advantage of your available time each month to ensure you get the most out of your plan.

Yes, because managing your hosting allows me the utmost efficiency in accessing, monitoring and supporting your website. For this reason, having your website hosted by my preferred hosting company is a requirement to enroll in any KDex Design website care plan.

There is no additional cost for transferring your website to Lyrical Host. Nor is there an additional cost for the hosting itself. It is included in the monthly price for each website care plan.

Yes, you will need to sign a Website Care Plan Agreement, which you will have an opportunity to review at the time of purchase.

You may cancel your plan at any time by notifying me via email. No prorated refunds will be given and service will continue through the end of the month in which the cancellation is made.

You must acquire new hosting and arrange for your new host to transer your site within 5 business days of cancellation.

After cancellation, you will be responsible for any and all maintenance of your website, including:

  • Keeping your website platform and plugins up-to-date at all times so that you are not left vulnerable to attacks.
  • Creating regular backups of your website so that your website can be completely restored should any problems arise.
  • Performing regular malware scans and cleaning up any detected malware immediately so that your website stays up and running at all times.

Note: Your Website Owner’s Manual contains helpful information such as a recommended maintenance schedule, recommended maintenance tools, along with tips and advice for troubleshooting issues.

To get started…

  • Click any Get Started Now button on this page and fill out the Request to Enroll in a website care plan.
  • I’ll send you a link to the Website Care Plan Agreement which includes a link to set up your monthly payments as well.
  • Upon initial payment, I’ll set up your hosting and install the necessary maintenance tools on your site.
  • That’s it! Enjoy the peace of mind you’ll have knowing all is safe and secure.
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Knowing that your site is secure and performing at its best is everything!

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